NEW PATIENTS
Dear Parents and Guardians of CGC Patients,
Welcome to our New Patient page!
Here you will find links to information and forms you will need to establish care for your child.
Of course, if you ever need assistance, we are here to help, including providing paper copies of necessary forms.
We are pleased to announce we have formed an alliance with Community Health Center, Inc. (CHC). CHC is providing billing, administration and other services; clinical services are provided by CGC. If you have questions about this alliance please let us know.
General Information
Hours of Operation:
Stamford (West Broad St. & Shippan Ave. locations):
| Monday | 8:30AM – 7:00PM |
| Tuesday | 8:30AM – 8:00PM |
| Wednesday | 8:30AM – 8:00PM |
| Thursday | 8:30AM – 7:00PM |
| Friday | 8:30AM – 5:00PM *Shippan is closed on Fridays |
Greenwich
| Monday | 8:30AM – 5:30PM |
| Tuesday | 8:30AM – 6:30PM |
| Wednesday | 3:00PM – 7:00PM |
| Thursday | 2:00PM – 7:00PM |
| Friday | Closed |
Reaching us after hours:
If your child experiences a mental health crisis and requires immediate help after hours, you can call 211 to access services from our Mobile Crisis team. For routine matters and questions about appointments, please leave a voice message at (203) 324-6127, and someone will return your call as soon as possible, typically by the next business day.
Inclement weather:
Generally, we will remain open despite inclement weather. However, if weather conditions create extremely hazardous conditions, we will announce delayed openings or closures on our website.
Appointments
It is important for you to accompany your child into the building to check in, pay any fees and schedule your next appointment.
- For children under the age of 14, parents/guardians should not leave the premises while their child is in session. Children under age 14 never should be left alone in the waiting room.
- With parent/guardian permission, teens 14 and over may come to CGC on their own. They are expected to check in, pay any fee, and schedule their next appointment at the front desk. However, in some cases, for clinical and/or behavioral reasons, staff reserves the right to request a parent/guardian remain on the premises.
- Regardless of a child’s age, parent/guardians must remain on the premises for the duration of an initial intake appointment.
Appointments typically are scheduled once a week. However, you and your child’s therapist may decide to meet more or less frequently, depending on the needs of your child and family. Expectations for all families are as follows: Most therapy sessions are 45 minutes. It is important that you arrive on time.
- If you are going to be more than 15 minutes late for your session, please call us so we know to expect you
- If you are more than 15 minutes late and we have not heard from you, we will assume you are not keeping your appointment. We cannot guarantee that you will be seen if you do then arrive late.
- Children and families are responsible for attending all scheduled appointments. Cancellations must be made at least 48 hours prior to the appointment date/time.
- Your child is required to meet with his/her therapist a minimum of once per month. If your child does not have an appointment for more than 31 days, or you repeatedly miss appointments, we may need to close your child’s case. Under such circumstances, a notification letter will be mailed to you explaining that if an appointment is not scheduled and kept by a specified date, your child’s case will be closed
If your schedule changes due to other commitments, we will do our best to work with you, but cannot always guarantee we can accommodate a specific request to change a standing appointment day/time.
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